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Questions, answered

How do I place an order?
Browse the shop, open a product, choose your size, then tap Order via Messenger or Email to order. We'll confirm availability, your total, and timing before anything is prepared.
Do you deliver, or is it pickup only?
Both. You're welcome to pick up at the farm in Calauan, Laguna, and we deliver within Laguna and Metro Manila by arrangement. Tell us your location and we'll advise options and freight.
Is there a minimum order?
No minimum for everyday orders. For wholesale quantities, use Order in bulk on any product to see volume pricing and send an enquiry.
Are your products made to order?
Yes — everything is prepared in small batches once you order, so lead time depends on the item. We'll always confirm timing with you first.
Are they natural and preservative-free?
Yes. Everything is grown and made on our family farm, naturally, with no artificial preservatives or additives.
Do you offer wholesale or bulk pricing?
We do — the more you order, the better the per-unit price. Open any product and tap Order in bulk / wholesale for an indicative quote, then we'll confirm the final price.
How do I pay?
We'll share payment details (bank transfer or e-wallet) once your order is confirmed.
Is the agarwood legal to buy and ship?
Yes. Our agarwood is farm-cultivated and CITES-certified; for export we arrange the required permits and documentation.